Thank you for buying our products and we hope that you will be happy with them. However, if you are not completely satisfied with the item you have received, you have the right of withdrawal. It means you can return the item to us within 28 days from the day when you received or acquired physical possession of the item. Items must be in a saleable condition and we will issue your refund excluding any delivery fees using the same method of payment you used for the original transaction or a different payment method of your choice at our discretion upon extreme circumstances.  

Only products purchased directly from our online store can be returned using the procedure described below. If you purchased your products using and alternative platform or from another website these products must be returned to the original store or site which they were purchased from. ​

Should you wish to return your item you will be able to make returns via our return’s portal.

Returns Portal

https://www.sweetdreamzbymkb.com/a/returns

You will need the email address you used when you made the order and your order number to enter the portal and process your refund. UK customers will be able to download and print off the prepaid returns label to send your items back to us. Please note an admin fee of £2.70 will be deducted from your refund & you do not have to pay anything when you drop off your parcel at your local point. Should your refund be due to a result of our error such as you received an incorrect or defective item, etc. We will waive the admin at our discretion once the items have been examined.  

 

​International Returns

We appreciate our entire customer base around the globe for shopping at SweetDreamz By MKB. Should you choose to return your item, you have 28 days from the day when you received or acquired physical possession of the item. We are not able provide prepaid return labels however you will be able to process the return via the Returns Portal.

It will then be your responsible for covering the shipping costs via your local carrier. Please mail your return items to our Returns Centre at the address stated below. Be sure to include a note of your Returns ID in the parcel to avoid delay in the returns process:

Depending on the shipping method and carrier selected, your return parcel may take several weeks to reach us. Please allow 5-7 working days to process your return once it is delivered to our Returns Centre. Once your return is fully processed, we will issue you a full refund of the amount you paid excluding any admin fees.

Please note SweetDreamz Ltd it’s not responsible for returns until they reach our Returns Centre. Keep your proof of postage along with a tracking number as we are not liable for return parcels that are lost or stolen in transit. 

Should you have any further questions please contact us at returns@sweetdreamzbymkb.com

 

Please make sure you read the following conditions.

• All returned Products must be unworn, unwashed, complete with original tags or packaging.
• You are responsible for paying the direct return shipping or postage costs of the Product.
• All Items must be in an original, resalable condition.
• Please make sure all returned items are well packed to avoid damage in transit
• Please use a trackable insured service when posting any items
• We are not liable for items damaged or lost in return transit.
• We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
• We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• Unfortunately, we cannot accept returns on gift cards.